still can't delete your information from google - what am i missing?

Two parts. For results showing your phone, email or home address, use Results about you in the google app, google will remove those. For anything else, google mostly won't remove a page that's still live, so you have to get the site holding it to delete it first. People-search sites usually have an opt-out page, tedious but free. You don't need a paid tool for any of this.