Stuck on removing google reviews

You can't delete reviews other people left, only Google can. What you can do: - flag it as violating policy (fake, off-topic, conflict of interest, offensive). Being negative isn't a violation on its own - reply publicly, calmly. future customers read the reply more than the review - get more genuine reviews coming in so one bad one gets diluted The step people get wrong is flagging an honest bad review and waiting for it to disappear. It won't.