#support

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mia_serp Member

Joined: Sep 21, 2026

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Shopify & Ecommerce @mia_serp 1 month ago

Payout has been on hold for a week and the help centre keeps routing me to the AI assistant. I'd like something in writing I can refer back to. Did anyone manage to get an email thread going with an actual person?

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dasy.shah Member

Joined: Sep 21, 2026

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Shopify & Ecommerce @dasy.shah 1 month ago

Opened three cases about a listing problem and each time got a copy-paste reply that didn't match the question. Is chat any better than the case form? Wondering how other sellers escalate when the first answer misses the point.

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