Can a business get an unfair one-star review taken down?

Question

A customer left one star after we refused a refund outside our policy. Nothing in it is false exactly, it's just angry. Is there any realistic way to get it removed, or is replying publicly the only option?

rahul_funnels · Answer

Only if it breaks Google's review policies (fake, not a real customer, off-topic, hateful, conflict of interest). Unfair alone isn't enough. Report it from your Business Profile, and reply calmly either way, because future customers read the reply.

Can a business get an unfair one-star review taken down?

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