robert.smith RO

checkout lists washington dc under D and customers can't find it

Had three emails this month from DC customers saying their state isn't in the dropdown. It's there, just sorted as District of Columbia. Can the order or label be changed on the checkout?
checkout state dropdown
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singh_ankur Oct 16, 2026
robert.smith
the worse version of this is people typing W in the dropdown, landing on Washington state and not noticing. that's a shipping and tax problem, not just an annoyance. which platform? on hosted checkouts like Shopify the region list is fixed and you can't rename or reorder it. on WooCommerce you can relabel it with a small filter on the states list, e.g. "District of Columbia (Washington DC)". if you can't change the list, a short note under the address field and turning on address autocomplete helps, since autocomplete fills the state for them.
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