My practice listing is controlled by the hospital system I used to work for
Left the health system and opened my own clinic, but Google still shows my name under their account with their phone number and booking link. Requesting ownership just goes to their marketing team, who never reply. How do I get control of my own listing?
When you do get ownership, update the listing rather than deleting it and starting over. The reviews on it are yours and you'd lose them.
Watch that nobody marks it as permanently closed in the meantime. People see that and assume you've stopped practising, which is worse than an old phone number. If someone does, flag it straight away.
Don't wait on their marketing team. Google treats individual practitioner listings as belonging to the practitioner, so you're in a decent position here.
What usually works:
1. Keep the ownership request open. If the current owner ignores it, the request page gives you further options after a few days, so go back to it rather than filing a new one each time.
2. Meanwhile, suggest edits on the listing itself: your new phone, your new website, and the address of your clinic. These get reviewed, and practitioner details tend to be accepted when they match your own site.
3. Make sure your new clinic has its own verified profile. That gives Google something to reconcile the old listing with.
4. If none of that moves, Business Profile support will handle it as an ownership dispute. Have your licence details and something showing the new practice address ready.
It took a colleague a few weeks, mostly waiting. Annoying but fixable.
